Delivering a Quality Future for Aviation

Focus.Airport Training Hub

Consultant | Professional Service Provider | Training Provider

Focus.Airport Training Hub specialized in Ground Services and Ground Handling was established in 2020 to provide customized training solutions to suit the needs of operators and organizations within complexity of airport operational environments. Equipped with the experience and knowhow of working within the world´s most challenging hubs, we offer both training and consultancy solutions to ensure safety, efficiency, and a customer centric approach.

Focus.Airport Training Hub's Capabilities & Services

Specific training in various areas, such as:

Customer Handling – Training design for your organization in Basic Customer Handling, Check-in Agent training, Service Excellence courses.

Ground operations – Initial Ramp Handling Agent, Aircraft Loading. Basic Load Control, Aircraft Load Sheets (Manual or Automated). Consulting – Station start-ups, RMS, TMS and Emergency Response.

Customer Handling

Ground Operations

Aviation Consultancy

Passenger Centric Training for Terminal operations*

Setting you up for success. Basic customer service courses:

Teams equipped with the knowledge, a positive attitude and the required skills to preform daily tasks consistently in frontline roles are on the right path to achieve their goals within departments or organizations even when things get tough within airport services. Classroom based and eLearning options available upon request.

Advanced services excellence courses:

Art of Communication (ART) and Assertive Customer Excellence (ACE) can make the difference and give organizations a competitive edge hard to beat. Facilitated in classroom sessions.

*Sessions customized around your specific business objectives and operating models

Ground Operations Handling: not as simple as loading and offloading

Training, preparedness, practice and coordination are crucial for achieving turnaround targets and key to efficient and safe operations.

Building and developing talent around standardized practices will allow for carriers and handling agents to boost staff performance and ensuring profitability for the industry in times when they have enormous pressure to provide customer airlines with OTP.

Based at customer location with a mix of classroom learning using a range of delivery methods with practical scenarios, instruction cards and on the job learning with certification only after demonstration.